Capstone Project: Conducting Effective Workplace Investigations 

Overview

The capstone project aimed to enhance HR professionals’ investigation skills using an interactive, scenario-based e-learning format. The instructional problem identified a key gap in traditional training: while learners were familiar with HR policies, they lacked hands-on experience in navigating complex workplace investigations involving documentation, witness interviews, and conflict resolution.

To address this, I created a digital learning solution that immersed users in realistic workplace scenarios. The course design incorporated branching logic, decision points, and feedback loops to replicate investigative challenges. The effectiveness of the training was evaluated through a mixed-methods research approach involving surveys of HR professionals and members of the Workforce Relations team.

Key Findings and Impact

• Participants reported increased confidence in applying investigative protocols.

• Significant improvement was observed in learners’ ability to handle conflicting information and document findings clearly.

• The course supported skill development in fairness, neutrality, and legal compliance.

• Feedback highlighted opportunities for improvement in investigative sequencing and critical thinking elements, which informed proposed design iterations.

Instructional Design Tools and Strategies Used 

• Authoring Tools: Articulate Storyline (for scenario-based interactions)

• Instructional Strategy: Scenario-Based Learning and Constructivist Design

• Evaluation Methods: Pre/post surveys, stakeholder feedback, and performance-based assessments

• Theoretical Frameworks: Adult Learning Theory, Multimedia Learning Theory

Conclusion 

This project showcases my ability to identify learning gaps, apply instructional design theory, leverage digital tools, and measure training effectiveness in a professional context. The resulting module not only enhanced learners’ investigative competence but also demonstrated the transformative potential of interactive e-learning in corporate training.